Lifeline - Assistance for a National Telephony System

An extra $2.4 million has been provided to Lifeline for expansion of its network to provide national coverage for crisis advice and referral.

Page last updated: 09 May 2006

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Why is this important?

  • Lifeline provides anonymous, round-the-clock telephone information and counselling for people seeking urgent help, regardless of where they live, and plays an important role in suicide prevention, crisis advice and referral. However, infrastructure and resource limitations in responding to a large number of calls mean that as few as 20 per cent of calls to Lifeline can be answered.

Who will benefit?

  • By providing additional funding towards the completion of Lifeline’s National Telephony System, the service will have greater capacity to respond to calls and so directly assist people who call Lifeline for support, particularly those at risk of suicide.

What funding is the Government committing to this initiative?

  • The Commonwealth will commit an additional $2.4 million this financial year to assist Lifeline in upgrading their National Telephony System.

What have we done in the past?

  • In July 2004, Lifeline received $10 million to upgrade its national telecommunications infrastructure under the Greater Access Programme and increase its call response/answer rate.

When will the initiative conclude?

  • This additional Commonwealth commitment will enable the National Telephony System to be completed by December 2007.

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