Another perspective on MSOAP and VOS was obtained by undertaking detailed case studies of a sample of seven communities across Australia. Communities were purposefully selected to provide insights into issues across different degrees of remoteness, and reflect different sizes of towns in which outreach services are provided. The Tele-Derm service, managed by the Australian College of Rural and Remote Medicine (ACRRM), was selected to examine issues related to a different modality of service provision supported under MSOAP.

Prior to the visits, MSOAP and VOS program data, ABS data, and publicly available data on health services were analysed in relation to the communities. Key informants in each community were identified through discussions with fundholders, the state/territory health authority and the state/territory DOHA office. Informants typically involved primary health care providers (GPs, Aboriginal and Torres Strait Islander health services and state primary health care services), health service managers, divisions of GP and visiting service providers.

A visit of one day for each community was scheduled. Informants in the communities were contacted prior to each visit and appointments were made where appropriate. In addition, during the visit additional people visiting or involved in the local primary care services were identified and interviewed opportunistically. In some cases, telephone interviews were held with people who were not in the community at the time of the visit. Further staff in regional roles were interviewed either by telephone or face to face.

Overall, 59 individuals were interviewed for the case studies. Following the community visit, the case study was written up. Specific issues were followed up by email or telephone. The case studies are provided in Volume 2.