IntroductionThank you for meeting with me today. My name is # from Urbis. As you are aware, we are carrying out an evaluation of the National External Breast Prostheses Reimbursement Program for the Department of Health and Ageing (DoHA). In undertaking this research project, we are looking at both the administrative aspects of the program, and the impact of the program on women who have undergone a mastectomy as a result of breast cancer. Your responses in this interview will remain confidential to the research team and will not be attributed without your permission.
Do you have any questions before we start?
Relationship to the program
- What involvement or contact has your organisation had with the program to date?
Feedback from women who have had a mastectomy and require a prosthesisWhat feedback, if any, has your organisation received from women about:
- The information available about the program? (e.g. availability, usefulness of claim form and information sheet)
- The program's accessibility?
- The claiming process? (e.g. ease of completing and submitting claim form)
- Paying for the breast prostheses up-front and obtaining a reimbursement?
- The amount of the reimbursement?
- The timeliness of the program in making payments?
- The frequency of reimbursements (2 years)?
- Whether the program meets their needs (e.g. sensitive, responsive, appropriate)
- Whether the program has had/is having an impact on their quality of life?
- Have you received any feedback from Aboriginal and Torres Strait Islander women about whether the program is sensitive to their needs and circumstances? What about women from culturally and linguistically diverse backgrounds? Younger women?
Organisation's viewDoes your organisation have a view about whether:
- The program is being clearly communicated to women (prompt for women who have recently had a mastectomy and are accessing the program as part of the post-surgical pathway versus women who had their mastectomy long ago)?
- The program meets the needs of women? (e.g. sensitive, straightforward). (Prompt, regarding: women in regional/rural areas, Aboriginal and Torres Strait Islander women or women from culturally and linguistically diverse backgrounds or who are otherwise disadvantaged)
- The program has any particular strengths or weaknesses?
- There any barriers that women may experience in accessing the program?
- The program impacts on the quality of life of women? If so, in what ways?
- In your organisations' view, are there ways in which the program can be improved? If so, how?
- Do you have any other comments about the program?