The OHS is responsible for:
- administering the hearing services scheme
- development and monitoring of standards for clinical services
- providing support to clients, practitioners and providers
- coordination of quality assurance measures
- providing advice on policy and strategy for provision of hearing services.
In terms of the administration of the scheme, the OHS manages a range of administrative/regulatory processes including:
- assessment of client applications for hearing services and provision of vouchers to eligible clients
- accreditation of hearing services providers
- registration of device suppliers
- contracting with service providers
- entering a Deed with device suppliers and approving devices for inclusion on the device schedule of the Deed
- monitoring compliance with the regulation
- taking action where non-compliance is identified.
The average number of OHS staff in 2010-11 was 64. OHS staff work in offices in Canberra, Brisbane and Melbourne.
- In 2010-11 The 2010-11 financial year has been used for all data referenced in this Report.:
- 308,195 applications for vouchers were processed by the OHS, with 303,989 vouchers issued
- 599,581 clients received hearing services
- 140,841 clients were fitted with a device
- voucher services were provided by 215 service providers contracted by the OHS
- 1660 qualified, student and provisional practitioners (audiologists and audiometrists) were registered with the OHS to provide services on behalf of contracted service providers
- $310.3 million was paid to contracted service providers
- 1,111,153 service items were claimed by service providers.
2 The 2010-11 financial year has been used for all data referenced in this Report.