Report on the regulatory framework for hearing services


Review of the efficiency and effectiveness of the regulatory framework for hearing services July 2012. The Report was prepared for the Office of Hearing Services by MP Consulting

Page last updated: 28 November 2012

The OHS is responsible for:

  • administering the hearing services scheme
  • development and monitoring of standards for clinical services
  • providing support to clients, practitioners and providers
  • coordination of quality assurance measures
  • providing advice on policy and strategy for provision of hearing services.

In terms of the administration of the scheme, the OHS manages a range of administrative/regulatory processes including:
  • assessment of client applications for hearing services and provision of vouchers to eligible clients
  • accreditation of hearing services providers
  • registration of device suppliers
  • contracting with service providers
  • entering a Deed with device suppliers and approving devices for inclusion on the device schedule of the Deed
  • monitoring compliance with the regulation
  • taking action where non-compliance is identified.

The average number of OHS staff in 2010-11 was 64. OHS staff work in offices in Canberra, Brisbane and Melbourne.

In 2011-122
  • In 2010-11 The 2010-11 financial year has been used for all data referenced in this Report.:
  • 308,195 applications for vouchers were processed by the OHS, with 303,989 vouchers issued
  • 599,581 clients received hearing services
  • 140,841 clients were fitted with a device
  • voucher services were provided by 215 service providers contracted by the OHS
  • 1660 qualified, student and provisional practitioners (audiologists and audiometrists) were registered with the OHS to provide services on behalf of contracted service providers
  • $310.3 million was paid to contracted service providers
  • 1,111,153 service items were claimed by service providers.

2 The 2010-11 financial year has been used for all data referenced in this Report.