A national framework for recovery-oriented mental health services: guide for practitioners and providers

Capability 4A: Recovery vision, commitment and culture

Page last updated: 2013

A recovery orientation emanates from the vision, mission and culture of a mental health service.

Core principles

  • The primary goal of a mental health service and of mental health practice is to support personal recovery.
  • The belief in a person’s capacity to recover is communicated in the organisation’s vision and inspires and drives service delivery.
  • The physical, social and cultural environment of a service inspires hope, optimism and humanistic practices.


Values and attitudes

Mental health providers...
  • view the promoting of personal recovery as core business rather than additional business
  • demonstrate organisational commitment to learn from people with lived experience of mental health issues about how best to support personal recovery efforts
  • demonstrate commitment to maximise opportunities for people to develop
    self-direction and self-responsibility


Mental health providers...
  • are abreast of emerging best practice related to supporting personal recovery and maximising a person’s decision making and control
  • know tools, resources and training for recovery-oriented cultural change
  • understand that the expertise and knowledge required to promote recovery comes from both within and beyond mental health services
  • support staff to reflect on their own lived experience of mental health issues and to use this knowledge appropriately Top of page

Skills and behaviours

Mental health providers...
  • embed recovery values and principles in the organisation’s mission statement, philosophy, language, strategic plan, promotional material and website
  • embed recovery principles, values and language in assessment tools and forms, service plans, consumer records and service delivery reports
  • embed recovery principles in recruitment, supervision, appraisal, audit, planning and operational policies and procedures
  • use recovery language in all correspondence
  • include the fundamentals of recovery-oriented practice in staff induction, orientation training and ongoing professional development

Recovery-oriented practice

Mental health providers...
  • actively seek and use knowledge, information and feedback from people with lived experience of mental health issues and their families to innovate and improve services
  • foster connections between lived experience and professional expertise to create a collaborative body of knowledge
  • celebrate success in increasing the recovery orientation of practice and service delivery

Recovery-oriented leadership

Mental health providers...
  • champion the organisation’s recovery vision, commitment and culture
  • champion the participation of a diversity of consumers, families and carers
  • model recovery language, values and principles in all aspects of their work
  • include a commitment to proficiency in recovery-oriented practice and service delivery in position statements, service agreements and contracts
  • ensure workplaces are safe, healthy, supportive, nurturing and recovery enhancing
  • champion peer-run services and programs
  • provide staff with ready access to information, research and resources that help to embed recovery-oriented principles and practice in the organisation
  • review the time and resources required to implement and sustain recovery-oriented practice and service delivery. Top of page


Bring together people with lived experience, their families and carers and practitioners to discuss how to increase the recovery orientation of practice and services www.trialogue.co.

Resource materials