Recovery-oriented mental health services prioritise building a workforce that is knowledgeable, compassionate, collaborative, skilled, diverse and committed to supporting personal recovery first and foremost.
- The vision for recovery-oriented organisations incorporates a workforce that is knowledgeable, compassionate, collaborative, skilled and diverse.
- Ongoing learning, skill development and reflection for recovery-based practice is built into an organisation’s professional development processes and continuous quality improvement.
Values and attitudesMental health providers...
- are open to changing, developing and embracing new work practices
- commit to being a learning organisation and to continuous quality improvement
- welcome lived expertise as a tool for strengthening organisational commitment to compassionate, person-centred ways of working
- are generous and share resources and knowledge through partnerships and collaboration to contribute to the development of a skilled workforce
KnowledgeMental health providers...
- know and understand the evidence base embracing new work practices required for an increased recovery orientation
- understand relevant legislation and its requirements regarding safety and rationale for coercive intervention
- seek knowledge in a wide range of fields to support recovery-oriented workforce development Top of page
Skills and behavioursMental health providers...
- are proficient in using measures to assess the recovery orientation of the organisation
- collaborate with people with lived experience when formulating plans for organisational and workforce development
- build teams that are skilled and equipped to strengthen the recovery orientation of their practice and service delivery
- have a plan and infrastructure for supporting the personal and professional development of staff
- contribute to service innovation at all levels of the organisation
Recovery-oriented practiceMental health providers...
- have open and shared knowledge management
- recruit staff with the appropriate values, attitudes and knowledge to support recovery processes
- retain staff through a supportive, healthy and nurturing workplace
- recruit people with lived experience to applied lived experience positions and peer worker positions as well as people with lived experience who also have professional training and experience
- view applied lived experience as a discipline that contributes skills and expertise to mental health services
- build a culturally competent and diverse workforce
- provide staff with opportunities to increase and enhance knowledge, engage in reflective practice and make progress in their careers
- provide equal opportunities for staff in supervision, mentoring and coaching so they can explore, critically reflect and learn directly from the wisdom and experience of others
- have effective performance management systems to assess workers’ progress with supporting recovery and providing recovery-oriented services with indicators that are validated as well as relevant and meaningful to consumers and families Top of page
Recovery-oriented leadershipMental health providers...
- reward strong, committed, inspiring and forward-thinking leadership enables, resources and supports staff to apply recovery-oriented principles and values to their practice
- work together and in partnership with consumers and their families to move the organisation forwards in recovery-oriented framework
- enable staff to perform at their highest potential in their roles of supporting personal recovery.