Quality framework for telephone counselling and internet-based support services

Background and context of the quality framework

Page last updated: September 2008

This Quality Framework was developed in mid-2007 by representatives of national organisations involved in the delivery of telephone counselling and internet-based support services that aim to address mental health and well-being issues of clients and the community.

The Department of Health and Ageing provided assistance in the development of this document.

The organisations invited to participate in its development were:

  • Auseinet - Mental Health Council of Australia

  • beyondblue - Mental Illness Fellowship of Australia Inc

  • Black Dog Institute - Mental Health Foundation of Australia

  • Bush Crisis Line - Monash University – e-therapy Research Unit

  • Child Youth Women's Health Service - Multicultural Mental Health Australia

  • Crisis Support Services - National Health Call Centre Network

  • Department of Health & Ageing - Post and Antenatal Depression Association

  • depressioNet - SANE Australia

  • Eating Disorders Foundation Inc. - Sentiens

  • HelpLines Australia - St Vincent's Hospital

  • Indigenous Psychological Services - Sydney University – MHC

  • Inspire Foundation - The Butterfly Foundation

  • Kids Help Line - The Centre for Mental Health Research – ANU

  • Lifeline Australia Inc - Vietnam and Veterans Family Counselling Service

  • McKesson Asia Pacific - WA Centre for Mental Health Policy Research