Quality framework for telephone counselling and internet-based support services

Components of the quality framework

Page last updated: September 2008

The Quality Framework has these components:

  1. Quality areas
  2. Quality statements
  3. Quality statement guidelines
  4. Self-audit tool
  5. Evidence guide/indicators for organisations to use to guide quality planning and assessment
  6. Accreditation and reaccredidation processes and infrastructure
  7. Delivery of training to promote understanding and skills in quality management
  8. Promotion and celebration of quality throughout the sector
The first four components are in this document for organisations to use for planning, implementing and evaluating organisational activities.