Quality framework for telephone counselling and internet-based support services

Relationship of the framework to national mental health initiatives

Page last updated: September 2008

The Quality Framework reflects current national mental health initiatives, particularly mental health promotion, prevention and early intervention. The impetus for the framework is derived from an increasing demand for high-quality, evidence-based services and information that will assist in raising awareness and increasing knowledge of mental health issues, reduce stigma and enhance self-management approaches.

It provides a sound framework for delivery of diverse services and the development of new services that address changing community and client needs and preferences.

Clients who access the services provided by the sector can be expected to have differing mental health needs, and duty of care and risk management considerations will be central to application of the framework.