Quality framework for telephone counselling and internet-based support services

A vision for the sector

Page last updated: September 2008

The developers of the framework have a vision that provision of high quality telephone counselling and internet-based support services will significantly improve the mental health and well-being of individuals and the community. In developing the framework they were mindful of the wide range of services provided, and that clients of the services come from diverse cultural, linguistic, social, health and economic backgrounds. This diversity is to be valued and incorporated into all service planning, delivery and evaluation.