Aim of the quality frameworkThe quality framework aims to promote development and delivery of high-quality services by all providers within the sector, by assisting them to develop and apply quality indicators to performance evaluation of all their activities. It will also assist the sector to build its the knowledge base and capacity and provide benchmarks for evaluating service and sector performance.
Principles underpinning the quality frameworkEmbedded in the quality framework is the understanding that all services will be:
- responsive to client needs
- beneficial to service users and do no harm
- respectful and empathic to clients
- inclusive and equitable
- evidence based.