Quality framework for telephone counselling and internet-based support services

Part A: Self assessment form

Page last updated: September 2008

Describe your organisation

Take a few moments to write a description of your organisation. Think about the services offered by your organisation, and the internal processes and procedures you are currently using to provide these services.

Assessment against quality principles

Quality Area 1: Clients

Quality Area 2: Service delivery

Quality Area 3: Staff

Quality Area 4: Accountability

Quality Area 5: Leadership, innovation and governance

Quality Area 6: Systems