Quality framework for telephone counselling and internet-based support services

Part C: Progress and monitoring report against the action plan

Page last updated: September 2008

Date of self assessment:

Name of assessor:

Position of assessor:

Signature of Director:

For each identified opportunity for improvement (framework area and issue), provide the following details:

  • Actions taken

  • Is further action required?

  • Action officer
In line with the concept of continuous improvement, if further action is required, please transfer required actions into a new Action Plan.