Personally Controlled Electronic Health Record System Operator: Annual Report 2012-2013

3. Operation of the eHealth record system

Page last updated: 10 April 2014

DoHA is responsible for delivering the eHealth record system to Australians and other people seeking healthcare in Australia.

Overseen and managed by DoHA, the day to day operation of the eHealth record system is undertaken primarily by NIO and DHS. NIO is contracted to provide a range of infrastructure services including operating and maintaining the infrastructure and developing enhancements and functionalities, and providing system integration services. DHS provides registration and enquiry services to consumers and other participants through telephone, face-to-face, online and mail. DoHA resolves complex enquiries and ensures compliance and security.