State & territory jurisdictional reports: Activity relating to mental health reform prior to the implementation of the Fourth National Mental Health Plan

21. Develop and implement systems to ensure information about the pathways into and through care is highly visible, readily accessible and culturally relevant

Page last updated: December 2010

Department of Families, Housing, Community Services and Indigenous Affairs

  • Ensuring information about pathways into and through care is highly visible, accessible and culturally relevant is embedded in the principles of Targeted Community Care (mental health) Program.

Human services portfolio

  • The Child Support Program has released (in partnership with Attorney General's Department) a website titled which hosts a navigation tool entitled "My Family is Separating – What Now?" The tool enables separated and separating parents to better navigate the best pathway to services they will need including legal, relationship and financial services. The website also caters for grandparents.
  • For Child Support Program customers requiring a more supported approach to linking them with mental health services, there are assisted telephone referrals.

Department of Veterans' Affairs

  • Since launching the At Ease website – in May 2008, the Department has been focussing on raising awareness of mental health and wellbeing within the veteran community. The information on the website provides self-help information relating to mental health and wellbeing for veterans and serving members, their families, friends and carers.

Department of Defence

  • Defence health staff can refer to a number of external mental health providers in their regions. There is an agreement for services with the VVCS that allows for a visible pathway to care that is accessible across all regions.