The Department of Health manages and implements PBS approved supplier policy to improve the health outcomes of all Australians through access to medicines.
The AUSkey service is being decommissioned on 27 March 2020
The Australian Taxation Office (ATO) is decommissioning the AUSkey service on 27 March 2020. After this date, you will no longer be able to access the PBS Approved Suppliers Portal (the Portal) using your AUSkey credentials.
To ensure a smooth transition to the myGovID credential, please follow the steps below:
- Ensure your ABN details up-to-date.
- If you are an AUSkey administrator:
- check whether information for AUSkey holders within your organisation is current and remove any accounts that are no longer required. Checking the Australian Business Register should take less than five minutes.
- when you’re ready to move to myGovID, you can use the ‘Import AUSkeys’ function in Relationship Authorisation Manager to create new myGovID credentials for staff members with an active AUSkey attached to your organisation’s ABN.
You can continue to log in to the Portal using your AUSkey until the credential expires on 27 March 2020.
Further information about how the ATO is replacing AUSkey is available from Australian Taxation Office Online Services.
October 2019 PBS Approved Suppliers Portal and new telephone number are now live.
The PBS Approved Suppliers Portal is now live and available for lodging applications for approval to supply pharmaceutical benefits.
Please visit the FAQ web page for user guides and further details about the functions available in the new PBS Approved Suppliers Portal.
Supplementary information about the PBS Approved Suppliers Portal is provided in the September 2019 News Update (refer section below).
Additionally, PBS Approved Suppliers has a new telephone number 1800 316 389 to assist with any queries you may have in relation to the PBS Approved Suppliers Portal or anything PBS Approved Suppliers related. Standard operating hours for the PBS Approved Suppliers number are Monday – Friday, 8:30am – 5pm (ACT Time).
Information for pharmacists, medical practitioners and hospital authorities – introduction of the PBS Approved Suppliers Portal on 9 October 2019.
With the introduction of the PBS Approved Suppliers Portal on 9 October 2019, a number of changes to the process for lodging applications and other forms will come into effect.
For further details please see:
Information for pharmacists – introduction of the PBS Approved Suppliers Portal (PDF 524 KB)
Information for pharmacists – introduction of the PBS Approved Suppliers Portal (Word 26 KB)
FOR MEDICAL PRACTITIONERS
Information for Medical Practitioners – Introduction of the PBS Approved Suppliers Portal (PDF 401 KB)
Information for Medical Practitioners – Introduction of the PBS Approved Suppliers Portal (Word 19 KB)
FOR HOSPITAL AUTHORITIES
Information for Hospital Authorities – Introduction of the PBS Approved Suppliers Portal (PDF 403 KB)
Information for Hospital Authorities – Introduction of the PBS Approved Suppliers Portal (Word 25 KB)
Changes to the process for hospital authorities requesting approval for private hospitals to prescribe and/or supply highly specialised drugs (HSDs)
From 1 August 2019, hospital authorities will no longer be required to seek separate approval from the Department of Health’s HSD Program when applying for approval for private hospitals to prescribe and/or supply HSDs.
The process will be integrated into the application form Application for a hospital authority to prescribe and/or supply pharmaceutical benefits and/or highly specialised drugs. This form is to be completed by hospital authorities requesting approval under sections 94 or 100 of the National Health Act 1953.
The key changes to the form are:
- Advice concerning the need for private hospitals to seek separate approval from the HSD Program has been removed.
- Question 1 on the revised form now includes an option to select a private hospital seeking to prescribe HSDs only, and the wording has been updated to clearly describe the other types of approval for which this form can be used.
- The declaration wording has been updated.
The application form is available on the Hospital Authorities page.
Delayed introduction of application fees
The Department of Health has been working towards introducing application fees from 1 July 2019 for pharmacists seeking approval to supply PBS medicines. However, as a result of the federal election on 18 May 2019, the introduction of application fees will be delayed.
An update about the timing for introducing the fees will be provided as soon as further details are available.
Contact the Department of Health
For enquires about PBS approval applications or the PBS Approved Suppliers Portal, please email details of your enquiry to email@example.com or call PBS Approved Suppliers on 1800 316 389.
For AUSkey enquires please phone the help desk on 1300 287 539 and select option 2 from the menu.
Contact Services Australia (formerly the Department of Human Services)
Service Australia will continue to oversee patient eligibility and PBS claim payments.
In order to set up PBS claiming with Services Australia, download the online claiming and ABN forms below, fill out all details along with the Pharmacy Approval Number issued to you and email to Services Australia at the address on each form.
Service Australia cannot pay for PBS medicines supplied if you have not submitted these forms.
- Online Claiming - Online claiming for Pharmaceutical Benefits Scheme - Application and terms and conditions form
- ABN - Notification of Australian Business Number and reference identification for tax treatment purposes and Recipient Created Tax Invoice agreement form
Once the forms have been received and processed, Services Australia will issue you with a digital certificate.
Read more about online claiming for the PBS on the Services Australia website or call 1800 700 199
- To check patient eligibility or script authority queries – please phone 132 290