Frequently Asked Questions

This page contains frequently asked questions about Pharmaceutical Benefits Scheme (PBS) approved supplier administrative functions

Page last updated: 11 October 2019

What does the Department of Health manage?
What does the Department of Human Services manage?
How do I submit an application?
Do I need to complete an application Form?
How do I obtain PBS stationery?

PBS approved suppliers administrative functions

On 1 January 2019, the Department of Health assumed responsibility from the Department of Human Services for administering applications for approval to supply PBS medicines.

What does the Department of Health manage?

Section 90:
    • New and relocation applications
    • Change of ownership
    • Bankruptcy applications
    • Expansion and contraction applications
    • Ministerial discretions
    • Application withdrawals
    • Cancellation of a s90 approval
    • Authority for a pharmacist to act
    • Emergency relocations
Updates to a pharmacy including:
    • Change of business (trading) name
    • Change of directors/trustees
    • Deactivation requests
    • Banking details
    • Change of an approved person’s surname
    • Change of pharmacy address where no relocation is involved
    • Power of attorney requests
    • Dissolution of partnerships
Section 91:
    • Applications to supply benefits following the death of an approved pharmacist
Section 92:
    • Temporary or permanent application for a doctor in a rural setting
    • Cancellation of a s92 approval
    • Banking details
Section 94:
    • Public or Private hospital applications
    • Authority for a pharmacist to act
    • Cancellation of a s94 approval
    • Banking details

What does the Department of Human Services manage?

    • PBS claim payments
    • Applications for PBS online claiming (PKI certificates)
    • Applications for ABN & tax invoice agreements processing
    • PBS stationery contract
    • PBS Safety Net claim

How do I submit an application?

Please note: The process for obtaining an AUSkey can take up to 5-10 business days.

Do I need to complete an application form?

Under the National Health Act 1953 and the National Health (Pharmaceutical Benefits) Regulations 2017, applications for certain approvals must be in a form approved by the Secretary.

Applications will therefore be accepted only on the approved forms available on the PBS Approved Suppliers Portal or from the Department of Health website.

How do I obtain PBS stationery?

PBS stationery for eligible approved suppliers is available for ordering through the Department of Human Services. Further information is available at PBS stationery.

For any further queries please email pbsapprovedsuppliers@health.gov.au