For the most part feedback has been positive and there has been a lot of interest in the project. As with the Anatomical Pathology community, some people have been hesitant but any reluctance has usually been overcome when the aims of the project are clarified and they realise it is not designed to be punitive, but as a complement to a laboratory’s quality management system.
The vast majority of feedback was related to a lack of transparency of how the program operates. Jenny Ross, Program Manager was able to present some of these aspects at the ASC meetings and this has appeared to have clarified the project goals substantially.
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The Role of External Quality Assurance in Identifying Poor Laboratory Performance(PDF 518 KB)