The aim of this study was to adapt and test a theory of consumer information requirements to the problem of improving patients’ and their families’ understanding of pathology reports. By doing this, we hoped to develop new ways to present pathology test results to help patients better understand their test results and encourage them to act on their results in a constructive manner.
The solution proposed in this research, to assist patients in this understanding, was to match the information presented to the patient with the patient’s attitude to the disease. To achieve this objective, this study aimed to discover the information and presentation requirements that improve the following, for patients and their families:
- Comprehension of pathology test results.
- Understanding of what actions they must take as a result.
- Memory of pathology test results.
- The likelihood of responding appropriately (e.g. taking medication regularly, lifestyle changes, dietary changes, attending follow-up doctors visits and regular testing).